Exam - Cisco Customer Success Manager (820-605) (Global Knowledge)

Introductie

The Cisco Customer Success Manager v2.0 (CSM 820-605) is a 90-minute exam associated with the Customer Success Manager Certification. This exam tests a candidate's knowledge and skills to

Omschrijving

The Cisco Customer Success Manager v2.0 (CSM 820-605) is a 90-minute exam associated with the Customer Success Manager Certification. This exam tests a candidate's knowledge and skills to develop and integrate solutions, identify adoption barriers and actions to remove them, implement adoption frameworks and interpret customer usage data while leading customers to renewals and cultivating new sales opportunities through the entire customer lifecycle. The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. To better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.15% 1.0 Customer Success Industry1.1 Explain the key drivers creating the need for Customer Success1.2 Define customer success (expected and unexpected value)1.3 Explain the customer lifecycle journey1.4 Compare customer success, customer support and sales1.5 Explain the value proposition for customer success1.5.a Vendor1.5.b Customer1.6 Explain different IT purchasing

Inhoud

The Cisco Customer Success Manager v2.0 (CSM 820-605) is a 90-minute exam associated with the Customer Success Manager Certification. This exam tests a candidate's knowledge and skills to develop and integrate solutions, identify adoption barriers and actions to remove them, implement adoption frameworks and interpret customer usage data while leading customers to renewals and cultivating new sales opportunities through the entire customer lifecycle.