Account Management (SkillsTown)

Introductie

The perfect training to learn how to build a strong customer relationship and use it successfully.

Omschrijving

Account Management is essential for business success. After all, where would you be without your customers? Whether you have major key accounts or small-scale but loyal customers, it is a challenge to keep all your customers satisfied and to support them well. And perhaps you sometimes have to deal with unsatisfied or difficult customers? This is when you can make the difference! With this online training you lay a solid foundation to keep all those customers happy and satisfied and do good business at the same time. You learn to set goals, determine strategies and keep control over all your customers.

Student profile

This is the perfect online training if you want to increase your success rate with your customers. It is for everyone who has a lot of recurring customer contact and who wants to build a strong business relationship with customers. The Online Account Management Training is aimed at people who work in, or are considering a job in, sales or account management. But it is also for people who want to know why two different account managers can have completely different attitudes. It also benefits buyers who want to be treated as a proper account. And finally, this training is suitable for people who are considering a degree in this field but first want to get an impression of what it actually entails.

Curriculum

About your this product: Online Academy gives you access to more than just this single Online Course. It gives you a full year of access to the complete Online Academy catalog. The catalog contains 250+ courses offered to you by more than 15 renowned educators like Boertien Vergouwen Overduin, NCOI Opleidingen, SRM and Computrain. It offers a variety of courses from IT to health and vitality. How it works: The course can be started right away and you will be able to search through our catalog for other relevant courses as well.

Objectives

You know what account management is. You can formulate realistic goals for the account. You can determine which account management strategy should be applied.You can support the account in its policymaking.You can determine which account management strategy should be applied. You know why and how to say goodbye to your customers.