ITIL® 4 Practitioner - Service Request Management E-Learning (E-ITIL4P-MSF-SRM-GEL) (Global Knowle

Introductie

The ITIL 4 Practitioner: Service Request Management Practice course is for IT professionals who want to support the agreed quality of a service by handling all predefined, user-initiated service

Omschrijving

The ITIL 4 Practitioner: Service Request Management Practice course is for IT professionals who want to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Service Request Management practice at both strategic and operational levels maximizing value from this practice area.Who is this course aimed at?Anyone looking to start their ITIL training with an award-winning course providerOrganizations intending to start adopting ITIL 4 best practicesIndividuals or groups looking to pursue ITIL training onlineTeam members and managers who require an understanding of the frameworkCandidates hoping to pursue careers in IT management Module 0: Welcome to ITIL 4 Service Request Management PracticeDuration: 55mModule zero introduces you to the course main features, learning plan, aims and objectives, and structure.It also offers a syllabus, a diagram and tables pack, a further reading and links document and links to download essential copies

Inhoud

The ITIL 4 Practitioner: Service Request Management Practice course is for IT professionals who want to support the agreed quality of a service by handling all predefined, user-initiated service requests in an effective and user-friendly manner.The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Service Request Management practice at both strategic and operational levels maximizing value from this practice area.Who is this course aimed at?Anyone looking to start their ITIL training with an award-winning course providerOrganizations intending to start adopting ITIL 4 best practicesIndividuals or groups looking to pursue ITIL training onlineTeam members and managers who require an understanding of the frameworkCandidates hoping to pursue careers in IT management

Leerdoel(en)

ITIL 4 Practitioner: Service Request Management enables professionals to efficientlyEstablish clear and structured patterns and methods of workingReduce costs associated with request handling and fulfilmentAchieve realistic fulfilment expectations and higher resulting levels of user satisfactionFulfil SLAs with service consumersImprove standing or reputation with the service consumer due to higher service quality and clear user expectationsMeasure, assess and develop the Service Request Management practice capability in their organization by using the ITIL Maturity Model