ITIL® 4 Practitioner - Incident Management E-Learning with Ex (E-ITIL4P-MSF-IM-GEL) (Global Knowled

Introductie

The ITIL 4 Practitioner: Incident Management practice module is for IT professionals who are involved in minimizing the negative impact of incidents by restoring normal service operation as quickly

Omschrijving

The ITIL 4 Practitioner: Incident Management practice module is for IT professionals who are involved in minimizing the negative impact of incidents by restoring normal service operation as quickly as possible.The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Incident Management practice at both strategic and operational levels maximizing value from this practice area.Who is this course aimed at?IT professionals who are involved in minimizing the negative impact of incidents by restoring normal service operation as quickly as possible. Module 0: Welcome to ITIL 4 Incident Management PracticeDuration: 55mModule zero introduces you to the course main features, learning plan, aims and objectives, and structure. It also offers a syllabus, a diagram and tables pack, a further reading and links document and links to download essential copies of the framework publications. It also contains some of the most frequently asked questions about ITIL 4 Incident Management Practice.Module 1: Key conceptsDuration: 1hModule 1 explains some key terms and concepts of the incident

Inhoud

The ITIL 4 Practitioner: Incident Management practice module is for IT professionals who are involved in minimizing the negative impact of incidents by restoring normal service operation as quickly as possible.The individuals can demonstrate their understanding and application of the concepts covered in the ITIL 4 Incident Management practice at both strategic and operational levels maximizing value from this practice area.Who is this course aimed at?IT professionals who are involved in minimizing the negative impact of incidents by restoring normal service operation as quickly as possible.

Leerdoel(en)

The ITIL 4 Incident Management Practice enables professionals to efficiently:Coordinate incident handling in the organization or in a specific area, such as territory, product, or technology, depending on the organizational designMonitor and review the work of teams that handle and resolve incidentsCoordinate manual work with incidents, especially those involving multiple teamsEnsure sufficient awareness of the incidents and their status across the organizationConduct regular incident reviews and initiate improvements of the incident management practice, the incident models, and the incident handling proceduresMeasure, assess and develop the Incident Management practice capability in their organization by using the ITIL Maturity Model